I would like to congratulate the Blue Cab company of Oak Park for helping me to stay in shape AND save money. I could not have found the strength of will to be committed to exercise and saving car fare without your remarkably crappy service, rude telephone operators, horrid, lying dispatchers, and awful drivers. You give me motivation to buy a car and the threat of having to use your cabs keeps me driven to practice driving, even though other people's erratic behavior on the road terrifies me.
As a supporter of family owned businesses, I have used Blue Cab's service for nearly a year. Within that time, I've been subjected to the most unreliable, unpleasant, and ultimately unprofessional service I've ever experienced from a cab service in my life. I would like to heartily thank the Blue Cab company for living up to their two star rating on Yelp and giving me the opportunity to experience truly life changing events.
I would like to thank the drivers who texted or surfed the web on their phones whilst driving, tried to engage in inappropriate conversations with me about my personal life, or purposely overcharged and took unnecessary detours for a ten minute ride from the train station to my job. You taught me the value of not tipping for service.
I would like to thank the telephone operators who gave me false wait times and then acted as though I was unreasonable for inquiring about updates to the cab's arrival times. Your apathetic and sarcastic attitudes made me grateful for all the times I've had great customer service from other cab companies and for the strength of character that my parents instilled in me to always view the work that I do, not matter how bad things are, as a source of pride, rather than something unpleasant that makes me speak and behave in a manner that was off-putting to others.
My privileged experience of trying to file complaints about your drivers and the subsequent run around you gave me taught me that I should always have a backup plan and take any opportunity to avoid climbing into your cabs because no one truly cares if I'm paying money to be treated like dog crap except for me. This has broadened my worldview and solidified the idea that especially if I am paying for a service, I should only expect good treatment if the other party has a long history of treating others well. I should always formulate my ideas and views of people and companies based on their track record and 'giving people a chance' is really me giving them a chance to screw up like they always do.
I would also love to thank the dispatcher/supervisor (Isn't that a conflict of interest?) who called me after I reported my cab was a no-show and proceeded to berate me, claiming that I was unreasonable and rude for using a different option instead of waiting for someone who lied about showing up. I would also like to thank you for claiming I was "a damn liar" and how you "always give great customer service" and how you "absolutely did not hang up or yell" at me when I was trying to explain my situation to her after calling to report the no-show cab.
I loved having you talk down to me, be rude to me, and having the privelage of hearing you and your coworkers abetting each other in the background. It was a phenomenal experience to have you come to the conclusion that the best way to punish me for complaining, for expecting decent service, and expecting that a family owned business could be professional was to tell me, with no small amount of smugness in your voice that since I had a problem with the service, you'd just have the cabs stop picking me up. I hope your friendship with your coworkers is as deep and boundless as your levels of pettiness and I sincerely hope it lasts longer than your company will with all the wonderful, polite, and prompt cab service competition that's suddenly moving into the Oak Park area.
Thank you, ever so much Blue Cab. Best wishes
Sincerely, the Snarktopus